This policy covers payments made through the client payment portal on https://bridgepointe.us - quote deposits, invoices and general payments - and refunds of fees for services.
1.Scope
This policy applies to payments made to Bridgepointe Inc through this website and to fees invoiced for our services. Where a signed proposal, statement of work or order form sets different refund or cancellation terms, that document controls for that engagement.
2.Quote Deposits
A quote deposit reserves scheduling and is applied to the quoted project. Unless the quote states otherwise, a deposit is refundable in full before work begins, and is not refundable once work has started, because it covers the time we have reserved and the setup already done.
If we cannot perform the work, the unearned part of a deposit is refunded.
3.Invoices
Invoices are billed for work performed or for a period of service. Paid invoices are not refundable where the work was delivered, except where we agree otherwise in writing or where the work was not delivered and we cannot deliver it.
If you believe an invoice is wrong, tell us within 30 days at info@bridgepointe.us with the invoice number. We will review it and, where we agree, credit or refund the difference. Raising a query does not stop the rest of the invoice falling due.
4.General Payments
A general payment is applied to the memo you write on it. If the payment was made in error, or has not yet been applied to an invoice or project, tell us at info@bridgepointe.us and we will refund it to the original payment method.
5.Hosting, Support and Recurring Plans
Hosting, monitoring and support are billed in advance for the period stated on the invoice. Cancelling stops the next renewal. Fees already billed for a current period are not refunded, and service continues to the end of that period, unless the SOW says otherwise.
Where we cannot provide a paid period of hosting, the unused part is credited or refunded.
6.Third-Party and Pass-Through Costs
Domain names, TLS certificates, app-store fees, vendor subscriptions, hardware, software licences and other costs we buy in for an engagement are non-refundable once purchased, because the third party does not refund them to us. We will show these on the quote or invoice as pass-through items.
7.Chargebacks and Payment Disputes
If a card payment is disputed with the issuer, please contact us first - almost every dispute is a misunderstanding about which quote or invoice a payment covered, and we can usually resolve it the same day.
We may suspend the related service while a chargeback is open, and may decline further card payments on an account where a chargeback is found to have been raised without a genuine basis.
8.How to Request a Refund
Email info@bridgepointe.us with the subject line "Refund request" and include: the quote or invoice number, the payment date, the amount, and the last four digits of the card. If you cannot find these, the confirmation email for the payment has them.
We acknowledge refund requests within one business day. Approved refunds are returned to the original payment method; the card processor typically takes 5-10 business days to post the credit, and we cannot shorten that.
9.Changes to This Policy
We may update this policy. The effective date at the top of this page reflects the current version, and a change does not retroactively alter terms already agreed for an accepted quote or statement of work.